by Rat Race Rebellion January 21, 2026
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CVS Health is the nation’s leading health solutions company, serving millions of Americans through retail, pharmacy, and clinical services across the U.S.
As a Technical Support Representative, you’ll handle live troubleshooting calls from CVS internal teams, resolving issues related to hardware, pharmacy systems, point-of-sale platforms, MinuteClinic systems, and photo services. This role is best suited for entry-level to early-career candidates with technical or call center experience who are comfortable working a high call volume and focused on first-call resolution. The position is full-time, fully remote, and open to U.S.-based candidates, with required weekend availability and specific home-office and internet requirements.
Note: Although this role is listed as remote, the application indicates that candidates must reside in Georgia.
The following contains details excerpted from the Technical Support Representative posting:
Provide live technical support for CVS internal employees by diagnosing and resolving hardware and system issues through phone-based troubleshooting.
Responsibilities
- Document issues, complete problem tickets, and request information using support tools
- Analyze, diagnose, and resolve technical problems within service-level agreements
- Maintain current knowledge of policies, procedures, and troubleshooting techniques
- Effectively manage daily call workload
- Collaborate with team members and follow escalation processes as needed
Relevant Experience & Skills
- 6 months of technical and/or call center experience required.
- High School Diploma or GED required or 2 years equivalent experience.
- Live phone troubleshooting experience
- Familiarity with computer hardware and software applications
- Experience using case tracking or support ticket systems
Compensation & Benefits
- Expected compensation: $17 – $31/hr.
- Benefits: Health Insurance, PTO, Retirement, Tuition Asst, Wellness, Flexible Sched
HOW TO APPLY
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